Terms & Conditions

1. AUTHORITY. The driver is authorized by us to stop the car and ask any passengers to leave the vehicle if in his opinion they act contrary to our conditions of hire in any way. The passengers must not distract, interfere with or encourage or harass the driver into breaking the law or any of these conditions.

2. DAMAGE/SOILING. Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking. Any passenger causing excessive soiling inside the vehicle will be charged for valeting of the vehicle. Excessive soiling is when the car is unusable for the next client and cannot be easily rectified by the driver with equipment provided in the vehicle.

3. LICENSING/INSURANCE. PNK Luxury Cars is a licensed operator and has full private hire insurance. We will not carry more passengers than our insurance or licensing allows.

4. SMOKING/FOOD/DRINK. PNK Luxury Cars has a NON-smoking policy to protect the driver¹s health and our liabilities in line with health and safety legislation. Smoking in the cars is not permitted. The driver will stop for a break if requested. Please inform us in advance if this is required to allow extra time for the journey. Food and drink can be consumed in the car only with the driver¹s permission subject to condition 2 above.

5. SUBSTITUTION. We reserve the right to substitute any car in the event of a breakdown prior to any booking. We will endeavor to supply a vehicle of equal quality, if this is not possible we will make an adjustment to the price accordingly. If the car should breakdown during your journey the driver will contact us to arrange car/cars to get you to your destination as soon as practical.

6. BOOKING CONFIRMATION. Your booking is not secured until you receive confirmation. This will be by letter, fax or E mail. Please check you¹re booking confirmation carefully and inform us of any errors. We will endeavor to check all flight details, connection times etc. supplied to us by the client but PNK Luxury Cars cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the client or passengers.

7. DEPARTURE TIMES. We will recommend departure and journey times to be allowed for after making allowances for the day of travel and times. PNK Luxury Cars cannot be responsible for clients insistence for any variation to the recommended times or delay to agreed departure time, which may result in missed flights, connections or meetings or any other loss. Any delay during a journey caused by the passenger is solely their own responsibility. The driver must not be asked to speed or drive recklessly to make up time.

8. QUOTES. A Quote can be verbal, in writing or by E-mail and will be based on information supplied by the client. The quote will be considered as binding by PNK Luxury Cars subject to these terms and will be valid for 1 Month. All quotes tendered included mileage and or time starting from and terminating at our Southampton address.

9. LIABILITY. Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties ,or terrorist attacks on the journey. PNK Luxury Cars may cancel all services and refund in the event of circumstances beyond our control.

10. ACCOUNTS. We will carry out work on account for individuals or companies (the applicant) subject to status. We may require in the first instance payment in advance before allowing account facilities. As a condition of opening an account with us the applicant will agree to pay all invoices issued by us within 30 days from the date of invoice. Any discounts or special rates will be agreed beforehand by us in writing. The applicant for an account must provide any references required to check creditworthiness.

11. TERMINATION. PNK Luxury Cars reserves the right to refuse or terminate any booking if it is felt to be not genuine or places any driver or vehicle at risk of damage or abuse by the client or by persons (connected or not connected with the client) in the vicinity of any location during the hire. The vehicle will leave the vicinity of any disturbance whether the client is present or not and only return when safe to do so. PNK Luxury Cars will terminate the hire with immediately effect and ask the client to vacate the vehicle (when safe to do so) if at the driver¹s discretion the client commits any act which threatens the safety of the vehicle or its occupants. There will be no refund of fare if part way through the hire or a later return journey is unused. The passengers will be refused entry if the driver suspects drug, alcohol or solvent abuse prior to or during the hire period.

12. PAYMENT. Full Payment for return journeys must be made on the outward journey to the driver by cash or cheque (payable to PNK Luxury Cars). Deposits may be required.

13. CANCELLATION. Any cancellation with less than 24 hours notice will incur a fee of 20% of quote. Less than 12 hours notice 50% of quote. Should a client 'no show' at pick up point then the client will be liable for the full fare.

14. ADDITIONAL MILEAGE. Additional mileage on the request of the client will be charged extra at the discretion of the driver.

15. ADDITIONAL WAITING TIME. Additional waiting time (not including flight delays) will be charged at the discretion of the driver. Additional parking charges incurred will be at cost.